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Direct Access Barristers

If you need to make a complaint 

Re Complaints Procedure 



If you have a complaint with regards to a barrister 



Firstly you need to put this is writing to the barrister , they respond within 14 days 



If this is not satisfactory resolved with you and your barrister, the barrister will offer you their independent complaints handler, 
Independent Complaints Consultancy or their Chambers please check with the Barrister which.



Once this process has been started they will shortly contact you directly to explain how the matter is to progress from here and the timeframe for doing so (the Legal Ombudsman allows for a period of up to 8 weeks for a full response/decision to be provided to you, but it is certainly hoped to finalise matters well within that given period.



If you are not happy with the outcome of the above , then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deal with complaints about the service you have received.





You must complain to the Ombudsman within six months of receiving a final response to your complaint from myself or from my Chambers (provided the response specifically notifies you of your right  to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.



 For further details about how to make a complaint to the Legal Ombudsman, including guidance

about the new scheme rules that came into effect on 1 February 2013, please contact the Legal

Ombudsman directly at:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Phone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.ukA guide to the new scheme rules that came into effect on 1 February 2013 can be found on the

Legal Ombudsman’s website at:

http://www.legalombudsman.org.uk/downloads/documents/A-guide-to-our-revised-Scheme-Rules.pdf

Frequently Asked Questions concerning the new Legal Ombudsman can be found on the

BSB’s website:

https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/concerns-about-a-barrister


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